Consulting Services That Helped Empire Electronics USA

Nancy Pavis’s Experience Working With American Management Services

We would like to commend the work and efforts provided by your organization to Empire Electronics over the course of the last few months, and particularly the work of your senior consultant Jon Kidd and the group manager, Jack Kamhazi. With the help of American Management Services, we have put in place key tools and processes to increase profitability, team performance, and establish employee accountability.

With Jon and Jack’s help and guidance, along with their candid approach to “tell it like it is”, we now have a clearer understanding of the profitable growth of our business. Here are some of the key items that we have implemented:

1. Assisted in the development of a real-time financial flash reporting system to track the key KPIs relating to all key business segments and activities, & a system to hold all employees accountable.
2. Developed a predetermined profit plan with clear focus on margin, expense, and bottom-line profit.
3. Major improvements to processes and procedures to drive better efficiency and profitability.
4. Developed a proactive sales and marketing process that includes personalized outreach, effective prospecting, and cultivation of key relationships — In particular, we recently implemented a highly targeted and repeatable email marketing campaign with the high efficacy combined with personalization.
5. Executive management coaching to drive results, empower, train, and delegate for more successful outcomes.
6. Viable improvements in the performance and the HR processes for employee reviews & evaluations, hiring & onboarding procedures, and improvement plans — with our company culture focused on RICHES (Respect, Integrity, Commitment, Communication, Honesty, Excellence, and Solidarity).
7. Developed a pay-for-performance plan to keep key employees engaged in achieving their objectives and my company’s goals.

Moving forward, we will continue implementation and expect the overall work we’ve been implementing to result in a projected benefit over $1,217,241 in the next three years. We can be a reference attesting to the impactful changes and hard work by Jack Kamhazi and Jon Kidd at American Management Services.